Customer Service Representative
Location: Pennington
Posted on: June 23, 2025
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Job Description:
Detailed Job Description: Role Title: Customer Service
Representative Location: Pennington New Jersey, 08534- ONSITE
Duration: 12 months Possible Extension Client : Banking and Finance
Pay Rate: $20-$21.00/hr Job Description: The Senior Fraud Analyst
in Wealth Management Fraud & Claims is responsible for managing
multiple call types related to potential fraudulent account
activities and claim initiation concerns. This role involves
handling inbound calls and taking appropriate actions based on
complex transaction characteristics or account changes. The analyst
will also manage claim initiation and provide status updates for
various fraud and billing disputes on clients’ bank accounts. The
position covers a wide range of claim types, including credit card,
debit card, ATM, check fraud, ACH, and online wire transfers for
wealth banking products. Responsibilities: Handle inbound calls
regarding potential fraudulent activities and claim initiation.
Take appropriate actions based on transaction characteristics or
account changes. Initiate claims and provide status updates for
fraud and billing disputes. Manage a variety of claim types,
including credit card, debit card, ATM, check fraud, ACH, and
online wire transfers. Navigate between multiple screens/systems
while keeping clients and internal partners engaged. Maintain
accurate and relevant notes and information. Education
Qualification: High school diploma or equivalent required. Required
Skills: Minimum of 2 years of customer service experience.
Proficient in navigating multiple screens/systems. Computer
literacy and proficiency in MS Outlook, Word, and PowerPoint.
Ability to work well under pressure in a fast paced, high call
volume environment. Strong communication skills with excellent
grammar. Robust customer service skills with the ability to resolve
and de escalate difficult situations. Positive attitude and
openness to coaching for improvement. Ability to handle
confidential matters responsibly. Ambitious and self
motivating.
Keywords: , Tuscaloosa , Customer Service Representative, Accounting, Auditing , Pennington, Alabama
