SENIOR INTERVIEWER / REFUSAL CONVERSION SPECIALIST
Company: 116508 Innovation At Work
Location: Montgomery
Posted on: February 16, 2026
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Job Description:
Job Description Job Description Description: Federal Data
Collection Center (DCC) Address: 61 Forsyth Street, SW Atlanta, GA
30303 Operating Hours: 6:00 AM – 7:00 PM (Eastern Time) Job Summary
Handles complex cases including refusals, non-response prompting,
and advanced data reconciliation. Key Responsibilities Conduct
refusal conversion interviews Handle escalated respondent concerns
Perform non-response prompting activities Support edit
reconciliation efforts Mentor junior interviewers Maintain high
documentation accuracy Requirements: Required Qualifications Prior
interviewing or call center experience Strong persuasion and
de-escalation skills Attention to detail and compliance
Keywords: 116508 Innovation At Work, Tuscaloosa , SENIOR INTERVIEWER / REFUSAL CONVERSION SPECIALIST, Accounting, Auditing , Montgomery, Alabama
