Direct Customer Service Agent

Location: Birmingham
Posted on: June 23, 2025

Job Description:

At our company, we are dedicated to providing exceptional customer experiences and building long-lasting relationships with our clients. We are passionate about problem-solving and ensuring our customers receive support that’s timely, helpful, and knowledgeable. As a Direct Customer Service Agent, you’ll be the first point of contact for our customers, assisting them with inquiries, resolving issues, and guiding them through our sale. We’re looking for a customer-focused Full Time Direct Customer Service Agent with strong communication skills, a passion for service, and an ability to stay calm under pressure. Direct Customer Service Agent Responsibilities Respond to customer inquiries through in person communication promptly and professionally Identify and troubleshoot issues, providing sale solutions or directing customers to appropriate departments as needed Maintain detailed records of customer interactions, sales, and update account information Collaborate with sales team members to improve customer experience and share best practices Assist with customer concerns and work to find resolutions Support team and provide information about our products and services to new customers

Keywords: , Tuscaloosa , Direct Customer Service Agent, Customer Service & Call Center , Birmingham, Alabama