Member Services Representative Afternoon
Company: Planet Fitness - South Alabama Group
Location: Northport
Posted on: February 16, 2026
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Job Description:
Job Description Job Description Benefits: Employee discounts
Opportunity for advancement Training & development Job Title:
Afternoon Member Services Representative Location: Northport
Department: Member Services / Front Desk Reports To: Club Manager /
Assistant Manager Shift: Afternoon (1pm-9pm or 2pm-10pm) Position
Summary: Planet Fitness is seeking a reliable and enthusiastic
Afternoon Member Services Representative to join our team. This
role is vital to delivering an exceptional member experience and
supporting club operations during peak afternoon hours. The ideal
candidate will be detail-oriented, friendly, and motivated to
maintain a clean, safe, and welcoming environment. Key
Responsibilities: Run and review morning reports to stay informed
on club operations and performance metrics. Greet and check in
members accurately and courteously, providing excellent customer
service at all times. Clean and sanitize all areas of the club,
including fitness equipment, locker rooms, and front desk spaces,
following company standards. Learn and utilize the Ignite by
DataTrak system for member management, reporting, and club
operations. Lift, move, and organize fitness equipment as needed
for cleaning, maintenance, or safety. Monitor and help maintain
club equipment , ensuring everything is in working order and
reporting any issues to management. Assist with training as needed
and stay up to date on club policies, procedures, and promotions.
Uphold the Judgement Free Zone atmosphere by treating all members
and teammates with respect and positivity. Qualifications: High
school diploma or equivalent preferred Previous customer service
experience is a plus Basic computer skills and willingness to learn
internal systems (Ignite by DataTrak) Ability to lift up to 75 lbs
and perform physically active tasks throughout the shift Strong
attention to detail, reliability, and punctuality Professional,
positive attitude and communication skills Ability to work
independently and as part of a team What We Offer: Free Black Card
Membership A supportive, team-oriented environment Ongoing training
and career advancement opportunities Planet Fitness is an Equal
Opportunity Employer. We value diversity and are committed to
creating an inclusive environment for all employees.
Keywords: Planet Fitness - South Alabama Group, Tuscaloosa , Member Services Representative Afternoon, Customer Service & Call Center , Northport, Alabama
