Director, Fan Relations
Company: Discovery, Inc.
Location: Knoxville
Posted on: February 22, 2021
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Job Description:
Discovery hires the very best and brightest talent who are
enthusiastic and passionate to fulfill the company's mission of
empowering people to explore their world and satisfy their
curiosity. In exchange for their talent and drive, employees are
provided with an engaging, diverse workplace and the resources they
need to learn, thrive and grow in their careers. Discovery brands
continue to grow globally and across platforms, and Fan Relations
is building media strategies and systems that meet world-class
standards for which Discovery is known. Our company is evolving as
we expand from a traditional linear pay TV business towards a
convergent media and entertainment business that encompasses
digital and mobile. The Role The Director, Fan Relations, will be
responsible for the planning and strategy of the Fan Relations
team. They will oversee vendor relationships, manage financial
forecasting and budgetary needs, oversee analytics and insight
processes, manage the digital care channels, draft and create
content for internal and external communications, and be
responsible for developing team training needs and curricula. The
Director will work closely with internal business partners to
establish, execute, and validate processes to maintain a seamless
internal customer experience. They will ensure customer messaging
is created and updated within tight timelines, including external
consumer FAQs as well as internal agent scripts and
cross-departmental escalation processes. The director will also
draft strategies to help Discovery continually achieve greater
customer satisfaction, increased efficiency, and profitability.
They will develop and strengthen strategic and collaborative
relationships with digital business partners, use independent
decision-making skills, technical expertise, communication prowess,
and knowledge of business objectives to quickly identify and
effectively address digital needs. Responsibilities
Keywords: Discovery, Inc., Tuscaloosa , Director, Fan Relations, Executive , Knoxville, Alabama
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