TuscaloosaRecruiter Since 2001
the smart solution for Tuscaloosa jobs

Director, Fan Relations

Company: Discovery, Inc.
Location: Knoxville
Posted on: February 22, 2021

Job Description:

Discovery hires the very best and brightest talent who are enthusiastic and passionate to fulfill the company's mission of empowering people to explore their world and satisfy their curiosity. In exchange for their talent and drive, employees are provided with an engaging, diverse workplace and the resources they need to learn, thrive and grow in their careers. Discovery brands continue to grow globally and across platforms, and Fan Relations is building media strategies and systems that meet world-class standards for which Discovery is known. Our company is evolving as we expand from a traditional linear pay TV business towards a convergent media and entertainment business that encompasses digital and mobile. The Role The Director, Fan Relations, will be responsible for the planning and strategy of the Fan Relations team. They will oversee vendor relationships, manage financial forecasting and budgetary needs, oversee analytics and insight processes, manage the digital care channels, draft and create content for internal and external communications, and be responsible for developing team training needs and curricula. The Director will work closely with internal business partners to establish, execute, and validate processes to maintain a seamless internal customer experience. They will ensure customer messaging is created and updated within tight timelines, including external consumer FAQs as well as internal agent scripts and cross-departmental escalation processes. The director will also draft strategies to help Discovery continually achieve greater customer satisfaction, increased efficiency, and profitability. They will develop and strengthen strategic and collaborative relationships with digital business partners, use independent decision-making skills, technical expertise, communication prowess, and knowledge of business objectives to quickly identify and effectively address digital needs. Responsibilities

  • Develop strategies to increase quality and efficiency of customer care
  • Oversee strategy team inclusive of managers and analysts
  • Continually optimize digital channels to meet consumer needs, ensuring customer incidents are resolved as quickly and efficiently as possible
  • Liaise with internal and external partners to define workflows and requirements, maximizing revenues and customer satisfaction
  • Manage financial forecasting and budgetary needs
  • Create effective customer care procedures, policies, standards, and reports
  • Deliver world-class, proactive customer service to internal and external stakeholders
  • Maintain a culture of team collaboration and open communication Requirements
    • Minimum 5 years' experience managing a team
    • Minimum 3 years digital media experience
    • Bachelor's degree in related field or an equivalent combination of skills, training, and hands-on experience
    • Proven project management, strategic visioning skills and the ability to develop and grow positive internal and external relationships
    • Strong analytical and critical thinking skills with a high degree of accuracy and attention to detail
    • Experience working in high volume performance-driven environments while demonstrating ability to lead and develop a diverse team and influence stakeholders to drive positive change
    • Proven success in building cross-functional teams and delivering exceptional customer service
    • Superior customer service and communication skills (both written and verbal) with the ability to interact and support different levels within the organization
    • Commitment to teamwork through relationship-building, reliability, trust, and collaboration
    • Ability to embrace a constantly changing environment
    • In-depth knowledge of mobile apps and connected devices
    • Exceptional communication, presentation and organization skills
    • Proficiency with Office Suite and demonstrated competency in learning new software
    • Must have the legal right to work in the U.S. Discovery Communications, Inc. is an equal opportunity employer. Discovery is committed to being an employer of choice, not just a good place to work, but a great and inclusive place to work. To that end, we strive to recruit and maintain a workforce that meaningfully represents the diverse and culturally rich communities that we serve. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disabled status or, genetic information. We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including but not limited to all local Fair Chance Ordinances.

Keywords: Discovery, Inc., Tuscaloosa , Director, Fan Relations, Executive , Knoxville, Alabama

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Executive Jobs


Parts Manager
Description: EquipmentShare is Hiring a Parts ManagerEquipmentShare is searching for an Parts Manager for our Birmingham, AL, market.About EquipmentShareEquipmentShare is dedicated to creating a connected jobsite (more...)
Company: EquipmentShare
Location: Birmingham
Posted on: 02/28/2021

ASSOCIATE VICE PRESIDENT- RESEARCH FACILITIES & INFRASTRUCTURE
Description: Job Description - ASSOCIATE VICE PRESIDENT- RESEARCH FACILITIES INFRASTRUCTURE T182475 ASSOCIATE VICE PRESIDENT- RESEARCH FACILITIES INFRASTRUCTURE - T182475 The Associate Vice President for (more...)
Company: CTI Education Group
Location: Birmingham
Posted on: 02/28/2021

Underwriting Director - Workers Comp
Description: Highly profitable commercial carrier has retained The Carlisle Group seeking to hire a talented Director of Underwriting. The role, reporting to the Senior Vice President, will own the underwriting function. (more...)
Company: The Carlisle Group
Location: Birmingham
Posted on: 02/28/2021


General Manager, In-Training
Description: Job Description Do you thrive in a fast-paced, progressive environment If so, MyEyeDr. could
Company: MyEyeDr.
Location: Birmingham
Posted on: 02/28/2021

Operations Manager (Vending Division)
Description: AVI Foodsystems is looking for an energetic and optimistic leader to fill the role of Operations Manager. Founded in 1960, AVI Foodsystems has evolved into one of the most respected and trusted food service (more...)
Company: AVI Foodsystems Inc
Location: Birmingham
Posted on: 02/28/2021

Sr. Manager, Real Estate
Description: Job DescriptionSummaryThe Real Estate Manager is accountable for all aspects of physical growth, portfolio optimization, and occupancy cost management in the manager's assigned geographic territory. The (more...)
Company: Advance Auto Parts
Location: Birmingham
Posted on: 02/28/2021

Assistant News Director
Description: WBMA/WJSU/WCFT is seeking an experienced, hands-on Assistant News Director with strong leadership skills and a bold style to lead the day-to-day content for Alabama's News Leader. Our mission is to produce (more...)
Company: Sinclair Broadcast Group
Location: Birmingham
Posted on: 02/28/2021

Assistant Distribution Center Manager, 6am Inbound/Receiving
Description: br br Company Overview Relocators will be considered Join our leadership team and help to build our 'One Team' culture in our Calera, AL facility We're seeking a hands-on Assistant Distribution (more...)
Company: HD Supply
Location: Birmingham
Posted on: 02/28/2021

Director Of Revenue Cycle
Description: Title: Director of Revenue Cycle Location: Montgomery, AL Full time / Direct Hire with relocation assistance - 30 day extended stay so they can find a place. Interview Process: Phone and then onsite. (more...)
Company: TTS technologies
Location: Birmingham
Posted on: 02/28/2021

Manager Information Security - Identity & Access Management
Description: Location: US-AL-Birmingham of Openings: 1Category: CorporateSystem ID: 13760Overview br br SCA, a leader in the outpatient surgery industry, strategically partners with health plans, medical groups (more...)
Company: Surgical Care Affiliates
Location: Birmingham
Posted on: 02/28/2021

Log In or Create An Account

Get the latest Alabama jobs by following @recnetAL on Twitter!

Tuscaloosa RSS job feeds