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Assistant Manager

Company: Wendy's
Location: Tuscaloosa
Posted on: June 17, 2022

Job Description:

Assists the General Manager in managing the operations and staff of a Wendy--------s restaurant, including the-- - execution of all Company policies, procedures, programs and systems. Participates in the achievement-- - of store objectives. Ensures compliance with all federal, state and local laws and ethical business-- - practices. Participates in creating and maintaining a -------People Excellence----- - environment.-- -
ACCOUNTABILITIES AND KEY MEASUREMENT CRITERIA-- - KEY MEASUREMENT CRITERIA:-- - In order to achieve consistency throughout our system as we measure and evaluate performance, the-- - measurement criteria following each accountability should be considered and evaluated. The actual-- - results as well as methods used to obtain the results should be assessed and commented on within the-- - evaluation. It is also appropriate in your narrative to discuss leadership, management and development-- - of subordinates in the attainment of the accountabilities. The Key Measurement Criteria should not be-- - viewed as the only factor to evaluate, as there are normally additional items that relate to a specific-- - individual or market.-- - 1. Trains, monitors and reinforces food safety procedures to Shift Supervisors and Crew Members.-- - Ensures all food safety procedures are executed according to Company policies and health/sanitation-- - regulations; takes corrective actions, as appropriate.-- -
KEY MEASUREMENT CRITERIA-- - ----- - Current Food Safety certification-- - ----- - Follows all food safety procedures as outlined in the ops manual-- - ----- - Training and execution of all Wendy--------s food safety procedures and compliance with all Health-- - Department regulations. Critical items escalated immediately-- - ----- - Washing of hands observed, enforced and role modeled-- - ----- - Proper total store cleaning systems-- - ----- - All crew POC--------s, hand washing & Food Safety completed-- - ----- - Health Department evaluation results-- - ----- - Execution of established food borne illness reporting procedures-- - 2. Works with restaurant management team to meet sales goals verses budget and prior year,-- - including participation in local store marketing programs. Executes appropriate plans to resolve-- - unfavorable trends and enhance sales.-- -
KEY MEASUREMENT CRITERIA-- - ----- - Sales performance versus budget & prior year-- - ----- - Sales performance of key initiatives including:-- - ----- - Transaction growth %-- - ----- - Service times ----- - Late night sales $-- - ----- - Pick Up Window %-- - ----- - Kids Meals-- - ----- - Identification and communication of store sales trends to TSM/GM-- - ----- - Execution of national and local marketing programs-- - ----- - Execution of new product rollouts-- - ----- - Participation in community programs to enhance goodwill for Wendy--------s-- - 3. Manages food, labor and paper costs and other controllable expenses. Works with restaurant-- - management team to meet profit objectives.-- -
KEY MEASUREMENT CRITERIA-- - ----- - Profit performance vs. budget and prior year-- - ----- - Management of food, labor, paper and other controllable costs-- - ----- - Execution of labor hours vs. guide-- - ----- - Monitoring and follow-up of food preparation, production and procedures execution ----- - Identification and communication of profit trends to TSM/GM-- - 4. Executes Company policies and procedures for the control of cash, property, product and-- - equipment. Monitors inventory levels to ensure product availability and orders product. Manages and-- - maintains safe working conditions. Ensures execution of preventive maintenance.-- -
KEY MEASUREMENT CRITERIA-- - ----- - Execution of policies and procedures for control of cash, property, product and equipment ----- - Execution of flow charts to ensure crew is meeting food prep and production goals ----- - Training and monitoring of crew in cash and inventory controls-- - ----- - Numbers of slips, falls, cuts, etc.; safety of work environment during shifts ----- - Coordinates compliance with Safety Audit; ensures resolution of non-compliance issues-- - ----- - Prompt and accurate reporting of accidents; initiation of corrective actions as appropriate to-- - prevent recurrence-- - ----- - Execution of Preventive Maintenance Program-- - ----- - Reporting and monitoring of maintenance problems-- - ----- - Compliance with all Federal, State and local employment laws 5. Ensures SPARKLE certification. Manages, directs, and monitors Shift Supervisors and Crew-- - Members to achieve QSC goals and to support total store -------Service Excellence----- - on assigned shifts.-- - Ensures -------Customer Courtesy----- - policies/procedures are properly executed.-- -
KEY MEASUREMENT CRITERIA-- - ----- - Attainment and maintenance of SPARKLE certification; attainment of -------Dave--------s Way----- - certification ----- - Execution of -------Operations Leader----- - role, as directed-- - ----- - Crew and Shift Supervisor training and execution of Quality, Service and Cleanliness standards-- - on assigned work shifts-- - ----- - Execution of guest relation activities, including interaction with guests-- - ----- - Frequency, nature and timely resolution of customer complaints-- -
6. Executes the restaurant--------s Human Resources programs for crew employees. Manages crew-- - employees in a manner that maximizes retention. Works with TSM/GM and Co-Manager to achieve-- - proper staffing levels. Creates and executes recruiting plan. Interviews and recommends candidates for-- - selection. Works with TSM/GM, Co-Manager and HR staff to communicate Conflict Resolution process.-- - KEY MEASUREMENT CRITERIA-- - ----- - Actual staffing level verses goal-- - ----- - Contribution toward achievement of crew turnover goals-- - ----- - Maintain application-handling system-- - ----- - Conduct interviews using approved interviewing tools, recommend qualified candidates for-- - further consideration-- - ----- - Support of diversity-- - ----- - Management and resolution of performance issues with crew; notification of performance-- - issues to TSM/GM-- - ----- - Environment in which employees are treated with respect and dignity-- - ----- - Utilization of approved uniform program-- -
7. Provides proper training for Shift Supervisors and Crew Members through established systems-- - and follows through to ensure compliance with Company standards.-- - KEY MEASUREMENT CRITERIA-- -
----- - Execution of positional training and cross-training to achieve operating standards (COT/POC) ----- - Feedback, intervention and coaching to Shift Supervisor and Crew Members; initiation of-- - corrective action as appropriate-- - ----- - Training and utilization of established store standards and systems-- - ----- - Training of Shift Supervisors and Crew Members regarding operational changes and new-- - products-- - ----- - Identification and development of candidates for Shift Supervisor positions, as applicable-- - ----- - Audit and review systems, checklists and work habits to ensure Shift Supervisor and Crew Members are demonstrating desired behaviors-- - 8. Ensures proper execution of and compliance with Company policies and procedures on assigned-- - shifts. Anticipates and identifies problems and initiates appropriate corrective action.-- -
KEY MEASUREMENT CRITERIA-- - ----- - Execution of Company systems and operating procedures-- - ----- - Assists GM/TSM with creation and execution of store plan and store priorities ----- - Proper escalation of issues-- - 9. Performs other job-related duties as may be assigned or required.-- -
KEY MEASUREMENT CRITERIA-- - This accountability should be left blank unless a specific program, activity, or contribution resulted which-- - is not addressed by a previous accountability.-- -
QUALIFICATIONS-- - To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.-- - The requirements listed below are representative of the knowledge, skill, and/or ability required.-- - Reasonable accommodations may be made to enable individuals with disabilities to perform the-- - essential functions.-- -
KNOWLEDGE-- - 1. Wendy--------s operating systems and procedures-- - 2. Wendy--------s policies and procedures related to job responsibilities-- - 3. Supervisory practices-- - 4. Interviewing practices-- - 5. Crew orientation and training program-- - 6. Federal, State and local employment laws-- -
EDUCATION/EXPERIENCE College degree and 6 months experience in the restaurant industry; or equivalent combination of-- - education and experience-- -
WORK ENVIRONMENT-- - In order to satisfactorily execute and meet the above accountabilities and key measurement criteria, the-- - Assistant Manager must perform managerial duties on site, in accordance with customary scheduling-- - requirements for this position. The Assistant Manager must be able to stand for long periods without a-- - break, and be able to travel to the bank, other restaurants, Area Office, etc. PandoLogic. Keywords: Assistant Restaurant Manager, Location: Tuscaloosa, AL - 35404

Keywords: Wendy's, Tuscaloosa , Assistant Manager, Executive , Tuscaloosa, Alabama

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