Assistant Manager
Company: Wendy's
Location: Tuscaloosa
Posted on: June 18, 2022
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Job Description:
Assists the General Manager in managing the operations and staff
of a Wendy--------s restaurant, including the-- - execution of all
Company policies, procedures, programs and systems. Participates in
the achievement-- - of store objectives. Ensures compliance with
all federal, state and local laws and ethical business-- -
practices. Participates in creating and maintaining a -------People
Excellence----- - environment.-- -
ACCOUNTABILITIES AND KEY MEASUREMENT CRITERIA-- - KEY MEASUREMENT
CRITERIA:-- - In order to achieve consistency throughout our system
as we measure and evaluate performance, the-- - measurement
criteria following each accountability should be considered and
evaluated. The actual-- - results as well as methods used to obtain
the results should be assessed and commented on within the-- -
evaluation. It is also appropriate in your narrative to discuss
leadership, management and development-- - of subordinates in the
attainment of the accountabilities. The Key Measurement Criteria
should not be-- - viewed as the only factor to evaluate, as there
are normally additional items that relate to a specific-- -
individual or market.-- - 1. Trains, monitors and reinforces food
safety procedures to Shift Supervisors and Crew Members.-- -
Ensures all food safety procedures are executed according to
Company policies and health/sanitation-- - regulations; takes
corrective actions, as appropriate.-- -
KEY MEASUREMENT CRITERIA-- - ----- - Current Food Safety
certification-- - ----- - Follows all food safety procedures as
outlined in the ops manual-- - ----- - Training and execution of
all Wendy--------s food safety procedures and compliance with all
Health-- - Department regulations. Critical items escalated
immediately-- - ----- - Washing of hands observed, enforced and
role modeled-- - ----- - Proper total store cleaning systems-- -
----- - All crew POC--------s, hand washing & Food Safety
completed-- - ----- - Health Department evaluation results-- -
----- - Execution of established food borne illness reporting
procedures-- - 2. Works with restaurant management team to meet
sales goals verses budget and prior year,-- - including
participation in local store marketing programs. Executes
appropriate plans to resolve-- - unfavorable trends and enhance
sales.-- -
KEY MEASUREMENT CRITERIA-- - ----- - Sales performance versus
budget & prior year-- - ----- - Sales performance of key
initiatives including:-- - ----- - Transaction growth %-- - ----- -
Service times ----- - Late night sales $-- - ----- - Pick Up Window
%-- - ----- - Kids Meals-- - ----- - Identification and
communication of store sales trends to TSM/GM-- - ----- - Execution
of national and local marketing programs-- - ----- - Execution of
new product rollouts-- - ----- - Participation in community
programs to enhance goodwill for Wendy--------s-- - 3. Manages
food, labor and paper costs and other controllable expenses. Works
with restaurant-- - management team to meet profit objectives.--
-
KEY MEASUREMENT CRITERIA-- - ----- - Profit performance vs. budget
and prior year-- - ----- - Management of food, labor, paper and
other controllable costs-- - ----- - Execution of labor hours vs.
guide-- - ----- - Monitoring and follow-up of food preparation,
production and procedures execution ----- - Identification and
communication of profit trends to TSM/GM-- - 4. Executes Company
policies and procedures for the control of cash, property, product
and-- - equipment. Monitors inventory levels to ensure product
availability and orders product. Manages and-- - maintains safe
working conditions. Ensures execution of preventive maintenance.--
-
KEY MEASUREMENT CRITERIA-- - ----- - Execution of policies and
procedures for control of cash, property, product and equipment
----- - Execution of flow charts to ensure crew is meeting food
prep and production goals ----- - Training and monitoring of crew
in cash and inventory controls-- - ----- - Numbers of slips, falls,
cuts, etc.; safety of work environment during shifts ----- -
Coordinates compliance with Safety Audit; ensures resolution of
non-compliance issues-- - ----- - Prompt and accurate reporting of
accidents; initiation of corrective actions as appropriate to-- -
prevent recurrence-- - ----- - Execution of Preventive Maintenance
Program-- - ----- - Reporting and monitoring of maintenance
problems-- - ----- - Compliance with all Federal, State and local
employment laws 5. Ensures SPARKLE certification. Manages, directs,
and monitors Shift Supervisors and Crew-- - Members to achieve QSC
goals and to support total store -------Service Excellence----- -
on assigned shifts.-- - Ensures -------Customer Courtesy----- -
policies/procedures are properly executed.-- -
KEY MEASUREMENT CRITERIA-- - ----- - Attainment and maintenance of
SPARKLE certification; attainment of -------Dave--------s Way-----
- certification ----- - Execution of -------Operations Leader-----
- role, as directed-- - ----- - Crew and Shift Supervisor training
and execution of Quality, Service and Cleanliness standards-- - on
assigned work shifts-- - ----- - Execution of guest relation
activities, including interaction with guests-- - ----- -
Frequency, nature and timely resolution of customer complaints--
-
6. Executes the restaurant--------s Human Resources programs for
crew employees. Manages crew-- - employees in a manner that
maximizes retention. Works with TSM/GM and Co-Manager to achieve--
- proper staffing levels. Creates and executes recruiting plan.
Interviews and recommends candidates for-- - selection. Works with
TSM/GM, Co-Manager and HR staff to communicate Conflict Resolution
process.-- - KEY MEASUREMENT CRITERIA-- - ----- - Actual staffing
level verses goal-- - ----- - Contribution toward achievement of
crew turnover goals-- - ----- - Maintain application-handling
system-- - ----- - Conduct interviews using approved interviewing
tools, recommend qualified candidates for-- - further
consideration-- - ----- - Support of diversity-- - ----- -
Management and resolution of performance issues with crew;
notification of performance-- - issues to TSM/GM-- - ----- -
Environment in which employees are treated with respect and
dignity-- - ----- - Utilization of approved uniform program-- -
7. Provides proper training for Shift Supervisors and Crew Members
through established systems-- - and follows through to ensure
compliance with Company standards.-- - KEY MEASUREMENT CRITERIA--
-
----- - Execution of positional training and cross-training to
achieve operating standards (COT/POC) ----- - Feedback,
intervention and coaching to Shift Supervisor and Crew Members;
initiation of-- - corrective action as appropriate-- - ----- -
Training and utilization of established store standards and
systems-- - ----- - Training of Shift Supervisors and Crew Members
regarding operational changes and new-- - products-- - ----- -
Identification and development of candidates for Shift Supervisor
positions, as applicable-- - ----- - Audit and review systems,
checklists and work habits to ensure Shift Supervisor and Crew
Members are demonstrating desired behaviors-- - 8. Ensures proper
execution of and compliance with Company policies and procedures on
assigned-- - shifts. Anticipates and identifies problems and
initiates appropriate corrective action.-- -
KEY MEASUREMENT CRITERIA-- - ----- - Execution of Company systems
and operating procedures-- - ----- - Assists GM/TSM with creation
and execution of store plan and store priorities ----- - Proper
escalation of issues-- - 9. Performs other job-related duties as
may be assigned or required.-- -
KEY MEASUREMENT CRITERIA-- - This accountability should be left
blank unless a specific program, activity, or contribution resulted
which-- - is not addressed by a previous accountability.-- -
QUALIFICATIONS-- - To perform this job successfully, an individual
must be able to perform each essential duty satisfactorily.-- - The
requirements listed below are representative of the knowledge,
skill, and/or ability required.-- - Reasonable accommodations may
be made to enable individuals with disabilities to perform the-- -
essential functions.-- -
KNOWLEDGE-- - 1. Wendy--------s operating systems and procedures--
- 2. Wendy--------s policies and procedures related to job
responsibilities-- - 3. Supervisory practices-- - 4. Interviewing
practices-- - 5. Crew orientation and training program-- - 6.
Federal, State and local employment laws-- -
EDUCATION/EXPERIENCE College degree and 6 months experience in the
restaurant industry; or equivalent combination of-- - education and
experience-- -
WORK ENVIRONMENT-- - In order to satisfactorily execute and meet
the above accountabilities and key measurement criteria, the-- -
Assistant Manager must perform managerial duties on site, in
accordance with customary scheduling-- - requirements for this
position. The Assistant Manager must be able to stand for long
periods without a-- - break, and be able to travel to the bank,
other restaurants, Area Office, etc. PandoLogic. Keywords:
Assistant Restaurant Manager, Location: Tuscaloosa, AL - 35401
Keywords: Wendy's, Tuscaloosa , Assistant Manager, Executive , Tuscaloosa, Alabama
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