Retail Sales Representative

Provides quality internal and external customer service by representing Vyve in a consistently courteous and professional mannerResolves customer issues of a complex natureDemonstrates a strong passion for selling Vyve products and servicesMeets and exceeds monthly revenue sales targetsGenerates and/or maintains departmental reports as requiredServes as a mentor to other team members, providing instruction, support and directionPerforms all duties of Retail Sales Agent as necessary including:Performs the functions of a Retail Sales Agent to include initiating contact with customers and selling, resolving problems, answering questions, sending correspondence, and generating reportsAccurately explains bills and Company policies and procedures concerning prices, billing and serviceDetermines customer needs and educates customer in order to sell or upgrade servicesAccurately documents all sales/order activity via online database systemProcesses customer payments accurately and balances daily transactions according to established cash management proceduresCollects delinquent accountsDemonstrates integrity while accessing customer databases and/or paper reference material to locate customer records and research account historyIssues, receives, and maintains records of customer-premise equipmentTroubleshoots service-related problems with customers; tests customer-premise equipmentMay contact customers regarding company servicesExercises positive and cooperative behavior that promotes teamworkPerforms other duties as assignedAbility to travel as needed Required Skills & Qualifications: