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Customer Experience Representative - Remote, 32 hrs/wk

Company: REEF
Location: Knoxville
Posted on: November 22, 2021

Job Description:

Job DescriptionCustomer Experience Representative Part-Time 32 hours Location: Remote (work from home)Schedule: Looking to fill the following shiftsShift # 6: Monday, Wednesday, Thursday, Friday 3pm-11:30pm ESTShift# 10: Tuesday, Friday, Saturday, Sunday, 6am-2:30pm ESTShift #23: Monday, Tuesday, Wednesday, Thursday, 10:30am-7pm ESTShift#26: Friday, Saturday, Sunday, Monday, 7:30am-4pm ESTWho You'll Work For REEF transforms urban spaces into community hubs that create jobs and bring new goods, services and experiences to the neighborhood. With an ecosystem of 5,000 locations and a team that's over 18,000 strong, REEF is the largest operator of parking real estate and delivery restaurants in North America. By connecting the world to your block, we're making the place you live, the place you love to be.What You'll Do As part of our call centre's rapidly-growing team of Customer Experience Representatives, you'll handle calls, emails, SMS and chat interactions from REEF customers and partners across the UK, Spain and North America with professionalism and efficiency.In this role you'll be helping customers to successfully interact with car park equipment (meters, gates, kiosks). The majority of the calls you'll handle will be from motorists who press the intercom button at the exit lane because the gate arm won't open. For success in this role, keep a cool head, rapidly resolve issues, get traffic flowing, and quickly move to the next call.This is a permanent work-from-home position.Operate with Speed, Agility and Accuracy Use critical thinking and decision-making skills to handle back-to-back interactions in a fast-paced, multi-tasking environment.Work across multiple REEF systems and databases to look up information, update records, and log key details about customer interactionsMaintain attention to detail and accuracy in both verbal (phone) and textual (email, chat, and SMS) communicationsChampion Customer Success Foster customer success by efficiently resolving customer inquiries and complaintsDemonstrate empathy and excellent listening skillsEmbrace performance-based targets and call monitoring/recording What We Want from You Previous experience in a high-volume, fast-paced, customer service environmentA strong work ethic and reliability with professionalism and poiseStrong interpersonal, verbal, and written communication skillsAbility to maintain attention to detail while performing repetitive tasksAbility to work from a seated position at a desk and talk on the phone for 8 hours a dayDesignated workspace at home, with a reliable high-speed internet connectionHourly premium paid for bilingual English/Spanish, English/Catalan or English/BasqueFamiliarity with the road network and commercial areas in UK metropolitan areas is an asset.What We'll ProvideLaptop, monitor and headset.PHYSICAL DEMANDS:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.Frequently operate small office equipment such as a computer, tablet, and copier/printer, telephone.WORKING CONDITIONS: Work is performed indoors for extended periods of time including up to the entire duration of a shift.REEF Technology is an equal opportunity employer, and we value diversity at our company. REEF does not discriminate on the basis of race, religion, color, sex, national origin, gender identity, gender expression, sexual orientation, age, marital status, veteran status, or disability status. REEF complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.

Keywords: REEF, Tuscaloosa , Customer Experience Representative - Remote, 32 hrs/wk, Human Resources , Knoxville, Alabama

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