HR Representative - Human Resources

Company: DCH Health Care Authority
Location: Tuscaloosa
Posted on: June 25, 2022

Job Description:

Serves as the first point of contact for internal and external customers and colleagues, including all employee levels and applicants. Consistently provides exceptional customer services with regard to providing timely, accurate information and problem resolution. Provides sound interpretation and application of Human Resources (HR) policies and maintains basic working knowledge of all supported areas of HR. Assists with administration and/or implementation of HR policies and processes as appropriate and supports functions for Centers of Excellence. Functions as the front-line customer-service representative for HR. Receives and resolves customer inquiries from various channels, including via phone, email, intranet and walk-ins. Understands and demonstrates the standards for providing exceptional customer service. Applies skills in active listening, courteous interactions, time management, problem solving, follow up, conflict management, and recovery strategies. Exercises critical thinking skills in supporting employee requests and inquiries through the use of multiple HR information systems such as intranet, MediTech, API, Optimaxx, etc. Researches and resolves issues as appropriate. Accurately assesses customer needs and determines whether the inquiry needs to be escalated for resolution. Maintains data integrity through accurate and thorough tracking of contacts and resolutions. Learns and utilizes available technology and software. Tracks data as appropriate. Maintains HR Information System records through routine update processes. Remains open to process improvement ideas and looks continuously for ways to improve processes to more effectively meet customer needs. Provide recommendations on opportunities for improvement. Supports HR operations and HR Centers of Excellence as a team liaison. Provides sound interpretation and application of HR policies and procedures in daily work activities. Maintains a working knowledge of policy and procedure updates. Meets or exceeds established standards for productivity and accuracy. Maintains confidentiality and accuracy with regard to employee records and issues. Continually develops knowledge of broader HR areas and DCH Health System. DCH Standards: Maintains performance, patient and employee satisfaction and financial standards as outlined in the performance evaluation. Performs compliance requirements as outlined in the Employee Handbook Must adhere to the DCH Behavioral Standards including creating positive relationships with patients/families, coworkers, colleagues and with self. Requires use of electronic mail, time and attendance software, learning management software and intranet. Must adhere to all DCH Health System policies and procedures. All other duties as assigned. High school diploma or equivalent required. Three years in customer service or call center required. Prior HR experience preferred. Must possess excellent customer service and written and verbal communication skills. Must have exceptional critical thinking skills and the ability to explain technology use to others. Must demonstrate respect for diversity and be able to maintain confidentiality when responding to inquiries. Must work well in a team environment and have a working knowledge of Microsoft Office and the Internet. Experience with an HR information system preferred, but not required. Must be able to read, write legibly, speak, and comprehend English. WORKING CONDITIONS WORK CONTEXT Requires frequent face-to-face and telephone contact with others at all organizational levels, internal and external applicants and other customers. Work is fast paced and unpredictable in a customer service environment. Deals with external customers and may require occasionally dealing with conflict and/or an angry person. Requires constant use of email. Works as part of a team. Requires individual outcomes as well as team-based outcomes. Work is primarily performed in a clean, indoor and temperature-controlled environment with no unusual physical effort. May require performing tasks in moderately close proximity to others. Cognitive abilities required include deductive reasoning, information ordering, oral comprehension, oral expression, problem sensitivity, written comprehension, and written expression. This position will involve analyzing data and information, having the ability to work independently or in a team environment, preparing written letters and memos, critical thinking and using good judgment in decision making. PHYSICAL FACTORS Primarily sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Involves sitting the majority of the time. Walking and standing are required occasionally throughout the work day. Manual and finger dexterity required. May require the ability to stoop, kneel and/or crouch on occasion. Physical presence onsite is essential. Local and/or long-distance travel may be required. Hearing and vision must be normal or corrected to within normal range. Able to perform the duties with or without reasonable accommodation. Requisition ID: 2022-3220 External Company URL: https://www.dchsystem.com/

Keywords: DCH Health Care Authority, Tuscaloosa , HR Representative - Human Resources, Human Resources , Tuscaloosa, Alabama