Computer Service Desk Technician
Company: JamisonMoneyFarmer PC
Location: Tuscaloosa
Posted on: May 19, 2023
Job Description:
Job Description:The Service Desk Technician is responsible for
handling first level support of service requests in a professional
and timely manner. This relates to all technology, to include:
workstations, servers, printers, networks, and vendor specific
hardware and software.Basic Functions:
IT Support relating to technical
issues involving Microsofts core business applications and
operating systems.Support of disaster recovery solutions.Basic
technical support at the network level: WAN and LAN connectivity,
routers, firewalls, and security.Basic remote access solution
implementation and support: VPN, Terminal Services, and
Citrix.Monitor the remote monitoring and management system alerts
and notifications console, and respond accordingly through service
tickets.System documentation maintenanceCommunication with
customers as required: keeping them informed of incident progress,
notifying them of impending changes, and agreed outages.Basic
server troubleshooting including familiarity with Active Directory,
DNS, and DHCP.Additional Duties and Responsibilities:
Improve customer service, perception,
and satisfaction.Fast turnaround of customer requests.Ability to
work in a team and communicate effectively.Escalate service
requests that require engineer level support.Responsible for
entering time and expenses in ConnectWise as they occur.Understand
processes in ConnectWise by completing assigned training materials
and blueprints on the ConnectWise University.Enter all work as
service tickets in ConnectWise.Knowledge, Skills, and/or Abilities
Required:To perform this job successfully, an individual must be
able to perform each essential duty satisfactorily. The
requirements listed below are representative of the knowledge,
skill, and/or ability required. Reasonable accommodations may be
made to enable individuals with disabilities to perform the
essential functions.
General understanding of workstation
and server operating systems, business applications, printing
systems, and network systems.Good Interpersonal skills: such as
telephony skills, communication skills, active listening and
customer-care.Diagnostic skills of technical issues.Ability to
multi-task and adapt to changes quickly.Technical awareness:
ability to match resources to technical issues
appropriately.Service awareness of all organizations key services
for which support is being provided.Understanding of support tools,
techniques, and how technology is used to provide services.Typing
skills to ensure quick and accurate entry of service request
details.Self-motivated with the ability to work in a fast-moving
environment.Educational/Vocational/Previous Experience
Recommendations:
A+, N+ , MSP type IT Certifications
desirable1+ year of IT or related experience desirableBenefits:
Competitive salary based on
experience and qualifications.Healthcare provided, see Management
for detailsVison / Dental care availableFull on the job training &
support.Paid IT Certification testing and materialsProfessional
working environment and culture.Only local candidates need
apply.The statements above are intended to describe the general
nature and level of work being performed by people assigned to this
job. Other duties may be assigned as needed.Benefit Conditions:
Only full-time employees eligibleThis
Company Describes Its Culture as:
People-oriented -- supportive and
fairness-focusedTeam-oriented -- cooperative and collaborativeThis
Job Is:
Open to applicants who do not have a
high school diploma/GEDA job for which all ages, including older
job seekers, are encouraged to applyPowered by JazzHR
Keywords: JamisonMoneyFarmer PC, Tuscaloosa , Computer Service Desk Technician, IT / Software / Systems , Tuscaloosa, Alabama
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