Network Support Engineer
Company: Infosys
Location: Vance
Posted on: April 3, 2026
|
|
|
Job Description:
Infosys is seeking a skilled, dedicated, and proactive Network
Support Engineer to support Networking Services along with strong
interpersonal and technical skills; assist in the development of
guidelines and procedures for administration, maintenance,
security, best practices, create SOP's and other documentation,
anticipate problems, and suggest solutions. Required
Qualifications: • Candidate must be located within commuting
distance of Vance, AL or be willing to relocate to the area. This
position may require travel. • Bachelor’s degree or foreign
equivalent required from an accredited institution. Will also
consider three years of progressive experience in the specialty in
lieu of every year of education. • Conduct: basic level Network
routing/switching, Wireless network, Firewall, network
troubleshooting skills including packet captures and analysis,
knowledge about monitoring and ITSM tools, Should be able to
perform IMACD services • Experienced working with: Operation
Support on network device setup, DNS, DHCP and IPAM, NTP, AAA
(RADIUS), Firewall, Fiber patching, Device rack n stack,
decommissioning, support for shipping of decommissioning devices. •
Responsibilities: • Perform: Checking of Physical Connectivity •
Review: Console Access to the device • Complete: Racking & Stacking
of Devices / replaced device • Conduct: Hardware Replacement
(Considering Hardware replacement done by Vendor) • Lead: Handling
of Switches, Routers, Firewall, Wireless Controller, Access Point,
HVAC unit monitoring, Fire extinguishing system and related systems
facility management system for Datacenter. • Maintain: Handling of
any standalone devices that are available in the Data Centre. •
Provide support for Asset Manager by doing Physical Asset
Verifications periodically. • Working Knowledge on all the Data
Centre infrastructure (servers, switches, routers, Virtual
Machines) and Campus Network. • The role will be involved in
support of highly critical production environment and will be
engaged in ensuring uninterrupted Campus NW and Data Center
services. • Manage the utilization of Data Center facilities,
including space, power and cooling infrastructure to ensure the
Normal Operations of all Managed Compute Devices • Ethernet/Fiber
Cable Swapping or checking the Cable connectivity • Hardware
Trouble shooting, upgrades or replacements. • Insert CD/DVD ROM on
Physical Server/Devices • Check and review power status at
site/device • Review: the LEDs to identify any alarms • Hard Reboot
of Switches, Routers, Servers and other devices as needed. •
Identify and recommend changes/improvements to the process and
infrastructure design. • Provide emergency intervention in ITIL
lifecycle processes Incident and Problem management to provide
2nd/3rd level support in response to Major Incidents. • Take part
in discussion with Business Team/SME’s to understand the
requirements and work with architect team to implement optimal
solution. • Coordinate with suppliers requiring onsite
troubleshooting/installation • Engage problem management process
for root cause determination & permanent corrective action. •
Follow the Plant Health and Safety guidelines and process. • Drive
service improvement and customer satisfaction • Candidates
authorized to work for any employer in the United States without
employer-based visa sponsorship are welcome to apply. Infosys is
unable to provide immigration sponsorship for this role at this
time. Preferred Qualifications: • Excellent Communications and
client interaction skills along with exceptional written and verbal
skills as well as technical documentation • Extraordinary Planning,
Project Management, Coordination, and Analytical skills • Hands-on
experience in working in Global Delivery Model with onsite/offshore
resources • Exceptional Organizational Skills • Ability to manage
and prioritize tasks efficiently • Readiness to demonstrate a
proactive attitude • Solid attention to detail and excellent
written and verbal communication skills are required • Ability to
work in team in diverse/ multiple stakeholder environment Along
with competitive pay as a full-time Infosys employee you are also
eligible for the following benefits: • Medical/Dental/Vision/Life
Insurance • Long-term/Short-term Disability • Health and Dependent
Care Reimbursement Accounts • Insurance (Accident, Critical
Illness, Hospital Indemnity, Legal) • 401(k) plan and contributions
dependent on salary level • Paid holidays plus Paid Time Off The
job entails sitting as well as working at a computer for extended
periods of time. Should be able to communicate by telephone, email
or face to face. Travel may be required as per the job
requirements. About Us: Infosys is a global leader in
next-generation digital services and consulting. We enable clients
in more than 50 countries to navigate their digital transformation.
With over four decades of experience in managing the systems and
workings of global enterprises, we expertly steer our clients
through their digital journey. We do it by enabling the enterprise
with an AI-powered core that helps prioritize the execution of
change. We also empower the business with agile digital at scale to
deliver unprecedented levels of performance and customer delight.
Our always-on learning agenda drives their continuous improvement
through building and transferring digital skills, expertise, and
ideas from our innovation ecosystem. EEO Infosys provides equal
employment opportunities to applicants and employees without regard
to race; color; sex; gender identity; sexual orientation; religious
practices and observances; national origin; pregnancy, childbirth,
or related medical conditions; status as a protected veteran or
spouse/family member of a protected veteran; or disability.
Keywords: Infosys, Tuscaloosa , Network Support Engineer, IT / Software / Systems , Vance, Alabama
