TuscaloosaRecruiter Since 2001
the smart solution for Tuscaloosa jobs

Director of Operations/Call Center Management

Company: PrideStaff
Location: Tuscaloosa
Posted on: November 13, 2020

Job Description:

Director of Operations/Call Center Manager


The Director of Operations will plan, direct, coordinate, and oversee operations activities in the organization, ensuring development and implementation of efficient operations and cost-effective systems to meet current and future needs of the organization. This position is responsible for the overall smooth operations of

the company ensuring all personnel, vehicles, and equipment operate in an efficient manner.


Collaborate with Executive leadership to develop and meet company goals while supplying expertise and guidance on operations projects and systems

Identify, recommend, and implement new processes, technologies, and systems to improve and streamline organizational processes and use of resources and materials

Ensure that departmental decisions and project plans such as those for staffing, development, organization, material efficiency, hardware acquisitions, and facilities are in line with the organization’s overall business plan and vision

Review and approve cost-control reports, cost estimates, and staffing requirements for projects

Supervise and coordinate shift activities of the EMTs, drivers and all operational staff

Maintain constant up-to-date knowledge and records of current protocols issued by all regulatory

agencies pertaining to ambulance services

Ensure that all vehicles and equipment within your jurisdiction are being efficiently used and


Make supervisory decisions including taking appropriate disciplinary action when required

Responsible for scheduling regular and overtime shifts for full-time and part-time field employees

Ensure the highest quality of service available to all our customers and employees

Encourage proactive communication between field employees

Act as initial point of contact for accident investigations and reporting

Responsible for the development and maintenance of driver’s policies and procedures, manual, and driver outline

Knowledge of the policy & procedure manual, driver manual, safety and training manual and all other policy and procedures

Track usage of company vehicles to avoid unnecessary uses

Responsible for maintaining proper licensing on all vehicles within your jurisdiction

Implement all directives as directed by upper management

Resolve complaints from EMT's regarding work assignments, vehicles, equipment, etc.

Ensure daily compliance with all requirements as it pertains to cleanliness, inspections, supply inventory, spot-checking required paperwork, etc.

Aid Management in the evaluation process; counsel employees on poor work performance or policy violations

Maintain company compliance with OSHA regulations and SB 198

Provide classroom instruction on laws, company policies, and general operating procedures of company-owned motor vehicles in both emergency and non-emergency mode of transportation.

Perform driving evaluations on current employees.

Maintain comprehensive records of all training classes.

Monitor and limit losses due to workers' compensation or equipment failures.

Report all problems, information, and/or suggestions regarding the overall operation of company.

Establish good rapport with customers, employees and upper management


The individual must possess and be able to demonstrate knowledge, skills and abilities, including:

Must meet all insurance and company requirements to drive company vehicle

Must be willing to undergo a drug and background screening

Prolonged periods of sitting at a desk and working on a computer

Must be able to lift up to 125lbs on rare occasions

Excellent verbal and written communication skills

Strong supervisory and leadership skills

Extensive knowledge of the principles, procedures, and best practices in the industry

Excellent organizational skills and attention to detail

Available to work nights, holidays, and weekends as required

Adhere to all company policies and procedures

Strong analytical and problem-solving skills

Proficient with Microsoft Office Suite or related software

Ability to prioritize tasks and to delegate them when appropriate


Bachelor’s Degree in Business Administration, Logistics, Engineering, or another industry-related field required; MBA preferred

At least 10 years of industry-related experience including three years in upper management required

Keywords: PrideStaff, Tuscaloosa , Director of Operations/Call Center Management, Other , Tuscaloosa, Alabama

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Other Other Jobs

Team Drivers Reefer CDL A Pet Policy 5k Sign On
Description: When you're ready for your truck driving team to make top miles, you can count on Kennesaw. Give us a CALL 855-215-5995 or CLICK APPLY BELOW and we can call you. Team CDL-A Truck Driver Jobs OTR Take (more...)
Company: Kennesaw Transportation
Location: Montgomery
Posted on: 11/25/2020

CDL-A Flatbed Truck Driver Jobs
Description: CDL-A Flatbed Drivers Earn Up To 1,200 Weekly Minimum Pay NEW Driver Appreciation Pay Join Montgomery Transport, where we offer CDL-A truck drivers a promising flatbed career with industry-leading (more...)
Company: Montgomery Transport
Location: Tuscaloosa
Posted on: 11/25/2020

Marketing/Community Relations
Description: Job Description Home Instead Senior Care is growing and in need of an experienced
Company: Home Instead
Location: Montgomery
Posted on: 11/25/2020

Client Care Coordinator
Description: Job Description Client Care Coordinators CCC''s manage the care for clients
Company: Home Instead
Location: Montgomery
Posted on: 11/25/2020

Automotive Body Repairer
Description: About Joe Hudson's Collision Centers Great companies consist of great people. If you are passionate about auto repair and customer service, we would love for you to join our team. Joe Hudson's Collision (more...)
Company: Joe Hudson Collision Center
Location: Tuscaloosa
Posted on: 11/25/2020

Recruiting and Retention Assistant
Description: Job Description Home Instead Senior Care is seeking a part-time Recruiting
Company: Home Instead
Location: Montgomery
Posted on: 11/25/2020

Medical Surgical Nurse - Travel - (MS RN)
Description: Job Description amp Requirements Medical Surgical Nurse - MS RN StartDate: ASAP Available Shifts: 12 N Pay Rate: 2334.00 - 2573.00 Our 450 bed facility is currently looking for a Med Surg RN (more...)
Company: American Mobile Healthcare
Location: Montgomery
Posted on: 11/25/2020

Full Time - CSR - Work From Home
Description: Join our TTEC work from home customerservice representative team if you reside in 45 out of 50 states. We cannotaccept applications for residents of CA, CO, HI, IL or NY or outside of the UnitedStates. (more...)
Company: TTEC
Location: Tuscaloosa
Posted on: 11/25/2020

Warehouse Worker - Package Handler
Description: Shift: Sunrise/Preload 4:00 AM - 8:30 AM WAREHOUSE WORKER PACKAGE HANDLER Find out what you ll become as a Package Handler at UPS.
Company: United Parcel Service
Location: Tuscaloosa
Posted on: 11/25/2020

CDL-A Truck Driver Owner Operators Earn a Better Living with Taylor Truck Line Inc.
Description: At Taylor Truck Line, YOU drive your success Call 855 546-4351 to speak with a recruiter and get started TODAY Area of operation is the Midwest and Southeast. With no N.E. freight. Taylor Truck (more...)
Company: Taylor Truck Line Inc.
Location: Montgomery
Posted on: 11/25/2020

Log In or Create An Account

Get the latest Alabama jobs by following @recnetAL on Twitter!

Tuscaloosa RSS job feeds