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Director of Operations/Call Center Management

Company: PrideStaff
Location: Tuscaloosa
Posted on: November 13, 2020

Job Description:

Director of Operations/Call Center Manager

SUMMARY:

The Director of Operations will plan, direct, coordinate, and oversee operations activities in the organization, ensuring development and implementation of efficient operations and cost-effective systems to meet current and future needs of the organization. This position is responsible for the overall smooth operations of

the company ensuring all personnel, vehicles, and equipment operate in an efficient manner.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Collaborate with Executive leadership to develop and meet company goals while supplying expertise and guidance on operations projects and systems

Identify, recommend, and implement new processes, technologies, and systems to improve and streamline organizational processes and use of resources and materials

Ensure that departmental decisions and project plans such as those for staffing, development, organization, material efficiency, hardware acquisitions, and facilities are in line with the organization’s overall business plan and vision

Review and approve cost-control reports, cost estimates, and staffing requirements for projects

Supervise and coordinate shift activities of the EMTs, drivers and all operational staff

Maintain constant up-to-date knowledge and records of current protocols issued by all regulatory

agencies pertaining to ambulance services

Ensure that all vehicles and equipment within your jurisdiction are being efficiently used and

maintained

Make supervisory decisions including taking appropriate disciplinary action when required

Responsible for scheduling regular and overtime shifts for full-time and part-time field employees

Ensure the highest quality of service available to all our customers and employees

Encourage proactive communication between field employees

Act as initial point of contact for accident investigations and reporting

Responsible for the development and maintenance of driver’s policies and procedures, manual, and driver outline

Knowledge of the policy & procedure manual, driver manual, safety and training manual and all other policy and procedures

Track usage of company vehicles to avoid unnecessary uses

Responsible for maintaining proper licensing on all vehicles within your jurisdiction

Implement all directives as directed by upper management

Resolve complaints from EMT's regarding work assignments, vehicles, equipment, etc.

Ensure daily compliance with all requirements as it pertains to cleanliness, inspections, supply inventory, spot-checking required paperwork, etc.

Aid Management in the evaluation process; counsel employees on poor work performance or policy violations

Maintain company compliance with OSHA regulations and SB 198

Provide classroom instruction on laws, company policies, and general operating procedures of company-owned motor vehicles in both emergency and non-emergency mode of transportation.

Perform driving evaluations on current employees.

Maintain comprehensive records of all training classes.

Monitor and limit losses due to workers' compensation or equipment failures.

Report all problems, information, and/or suggestions regarding the overall operation of company.

Establish good rapport with customers, employees and upper management

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES:

The individual must possess and be able to demonstrate knowledge, skills and abilities, including:

Must meet all insurance and company requirements to drive company vehicle

Must be willing to undergo a drug and background screening

Prolonged periods of sitting at a desk and working on a computer

Must be able to lift up to 125lbs on rare occasions

Excellent verbal and written communication skills

Strong supervisory and leadership skills

Extensive knowledge of the principles, procedures, and best practices in the industry

Excellent organizational skills and attention to detail

Available to work nights, holidays, and weekends as required

Adhere to all company policies and procedures

Strong analytical and problem-solving skills

Proficient with Microsoft Office Suite or related software

Ability to prioritize tasks and to delegate them when appropriate

REQUIRED EDUCATION AND EXPERIENCE:

Bachelor’s Degree in Business Administration, Logistics, Engineering, or another industry-related field required; MBA preferred

At least 10 years of industry-related experience including three years in upper management required

Keywords: PrideStaff, Tuscaloosa , Director of Operations/Call Center Management, Other , Tuscaloosa, Alabama

Click here to apply!

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