Guest Service Leader PT
Posted on: May 3, 2021
Guest Service Leader PT in Greensboro, North Carolina | Careers
at Lowes Foods Store # 155 Skip to Main Content Please Enable
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Log back in! Guest Service Leader PT Job Locations US-NC-Greensboro
Posted Date 24 hours ago (4/12/2021 5:13 PM) Requisition ID
2021-59068 # of Openings 2 Category Retail Stores Company Lowes
Foods Position Type Regular Part-Time Overview To supervise and
ensure that every guest receives the fastest and most pleasant
checkout experience possible through consistent execution of Lowes
Foods' Guest Service Standards and Policies. Responsibilities 1.
Maintenance of Guest Service Standardsa. Ensures that the front end
standards detailed in the No Noticeable Wait Policy are met at all
times.b. Manages guest traffic flow from both the guest side and
bagging side of the register using this positioning as an
opportunity to interact with guests and monitor productivity.c.
Works with the Store Manager and Guest Service Manager to ensure
that the schedule is written to provide the desired level of
service within the established labor guides.d. Trains cashiers to
call additional hosts to the front end as dictated by guest needs
and established daily call-up list.e. Handles guests and hosts
requests, refunds, overrides, and check approvals promptly, and
professionally.f. Ensures front end is clean, neat, and clutter
free at all times and that the parking lot is free of debris and
excessive carts.g. Is a positive role model for all front end hosts
in speech, manner, dress, hygiene, and integrity.h. Ensures all
unused check lanes are blocked off when not is use.i. Monitors and
enforces all other front end policies related to Asset Protection
and Shrink Control.2. Training and Development of Front End Hostsa.
Provides training and direction to hosts not meeting the front end
standards.b. Communicates to the guest service manager, problem
areas and hosts not meeting performance standards.c. Provides
constant on-the-job feedback to front end hosts about performance
to maintain front end service level.3. Process guest orders
(including performing as a cashier or guest service clerk).4.
Perform all other duties as assigned by management. Qualifications
1. Friendly, outgoing personality.2. Ability to work well with
others.3. Ability to lift 25 lbs. occasionally and 15 lbs.
constantly.4. Ability to read and understand information and
direction.5. Knowledge of front end operations.6. Ability to
supervise people including training and development.7. Demonstrated
ability and willingness to learn multiple tasks and technical
requirements of the job.8. Effective communication and guest
service skills.9. Ability to stand for extended periods of time.10.
Demonstrate successful use of math skills.11. Ability to work well
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Keywords: Jobleads, Tuscaloosa , Guest Service Leader PT, Other , Greensboro, Alabama
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