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IT Technician III - Classroom Desktop Support Specialist - 513275

Company: The University of Alabama
Location: Tuscaloosa
Posted on: June 8, 2021

Job Description:

Pay Grade/Pay Range:56 Hourly (non-exempt) - Minimum - $ 14.31 Midpoint - $ 20.83 Department/Organization:200722 - Center for Instructional Technology Normal Work Schedule:Monday-Friday 8:00am to 4:45pm Job Summary:Under general supervision, the IT Technician III performs a variety of standard and non-standard specialized or technical IT support services following established procedures. Knows and applies fundamental IT concepts, practices and procedures, including hardware, software and networks, as well as troubleshooting and documentation. Some evaluation, originality or ingenuity is required. Additional Department Summary:This position will be responsible for providing help desk and desktop support for Faculty, Staff, and Students using computers in classrooms. Duties will include providing outstanding customer service in the areas of troubleshooting and resolving issues,maintaining and repairing hardware and software, and assisting with the development and deployment of software images.This position may occasionally be required to work nights and weekends during peak maintenance periods. Required Minimum Qualifications:High school diploma and three (3) years of IT experience, OR Associate's degree or higher and some IT experience. Knowledge of basic programming, networking, or system skills. May require intermediate level training or certification. Student or Graduate Assistant, Intern, or student oriented experience will be considered. To be considered student experience, it must be detailed in the employment section on the application. Additional Required Department Minimum Qualifications: Must have valid U.S. driver's license. Must be at least 21 years of age at time of hire and have an acceptable Motor Vehicle Report as determined by the insurance carrier. Skills and Knowledge:Knowledge of Windows and OSX operating systems, creating software images, and providing desktop support in a help desk and instructional environment. Preferred Qualifications:Bachelor's degree preferred and two (2) years of experience in a desktop / help desk support environment, preferably in an academic setting. Prefer applicants that also have experience with Classroom AV system integration and control system programming. Background Investigation Statement: Prior to hiring, the final candidate(s) must successfully pass a pre-employment background investigation and information obtained from social media and other internet sources. A prior conviction reported as a result of the background investigation DOES NOT automatically disqualify a candidate from consideration for this position. A candidate with a prior conviction or negative behavioral red flags will receive an individualized review of the prior conviction or negative behavioral red flags before a hiring decision is made.

Keywords: The University of Alabama, Tuscaloosa , IT Technician III - Classroom Desktop Support Specialist - 513275, Other , Tuscaloosa, Alabama

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