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Front Desk Overnight Associate

Company: Planet Fitness Franchises
Location: Knoxville
Posted on: November 16, 2021

Job Description:

Job Description

Front Desk Member Services Associate - Knoxville (Western Ave.), TN / Knox County Area - Part Time Position - Weekdays: Monday, Tuesday 2-10pm & Weekends: Saturday 1-7pm

Planet Fitness, a private equity backed fitness retailer, is seeking candidates for the role of Front Desk Associates. The Front Desk Associate is a highly friendly and courteous individual who consistently delivers first-rate service and fosters positive customer satisfaction and loyalty while promoting ECP-PF Holdings-Planet Fitness Mission, Vision and Values. The Front Desk Associate must be adept at balancing multiple tasks with a friendly, courteous demeanor.

Essential Duties and Responsibilities:
Welcome and exit members in a confident, professional, and friendly manner with hi's and goodbye's. Anticipate member's needs, respond promptly and acknowledge all members Provide gracious and efficient telephone service. Calls should be answered promptly and knowledgeably, always ensuring complete and accurate information. Utilize strong communication and problem-solving skills to effectively resolve customer concerns, ensuring a pleasant experience. Ability to maintain the cleanliness of the club for up to 50% of the shift. Deliver prompt, efficient customer service while maintaining a high level of accuracy in a fast-paced retail environment. Hands-on experience in accepting payments from customers and give change and receipts. Drive revenue by communicating and demonstrating benefits of products and special promotions to customers. Proven ability to answer customers' questions and give information regarding the business procedures and policies in an exact and customer-friendly way
Minimum Skills
Ability to manage multiple responsibilities Solid work ethic with strong decision-making skills Self-starter who takes initiative with minimal direction and supervision Comfortable working a flexible rotating schedule Superior customer service skills, preferably in the fitness industry. Hard working, enthusiastic and energetic! Strong problem resolution skills.
Minimum Qualifications
18 years old or older A High School Diploma Or Equivalent required Six months face to face customer service experience in a retail environment required or 1-year Fitness experience preferred.
Hours (Initial training hours may vary as well as when the needs of the facility change.)

Monday: 2:00pm - 10:00pm

Tuesday: 2:00pm - 10:00pm

Wednesday: OFF

Thursday: OFF

Friday: OFF

Saturday: 1:00pm - 7:00pm

Sunday: OFF

Competitive Salary Company contribution towards health benefits that includes: Medical, Dental, Vision, LTD, STD and Critical Illness Paid Time Off benefits (if applicable)
Planet Fitness is an Equal Opportunity Employer

Job Posted by ApplicantPro

Keywords: Planet Fitness Franchises, Tuscaloosa , Front Desk Overnight Associate, Other , Knoxville, Alabama

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