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Service Center CSR Part Time 2nd Shift- LTL Industry

Company: Daylight Transport, LLC
Location: Catherine
Posted on: November 22, 2021

Job Description:

Job Title: Service Center Customer Service RepresentativeDepartment: OperationsReports To: Operations SupervisorFLSA Status: Non- ExemptLocation: Grand Prairie, TX 75050Time: PM Shift: 1:00pm to 7:00pm Monday thru FridaySUMMARY The primary focus of the position is to provide a first-class customer service experience with timely follow-up and prompt resolution to customer inquiries and concerns. Seeking a Customer Support All-Star that can thrive in a challenging environment where the goal is to always go the extra mile to ensure customer satisfaction.ESSENTIAL DUTIES AND RESPONSIBILITIES- Manage customer inquiries by phone or email professionally Provide Rate Quotes for potential shipments Process Pick Up requests, forms, and applications Interact with other departments to resolve customer related matters Provide customers with product and service information Record details of inquiries, comments, complaints, and actions taken Identify and escalate priority issues Open and maintain customer accounts by recording account information Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution Maintain financial accounts by processing customer adjustments Recommend potential products or services to management by collecting customer information and analyzing customer needs Prepare product or service reports by collecting and analyzing customer information Contribute to team effort by accomplishing related results as needed Manage large amounts of incoming calls Identify and assess customers needs to achieve satisfaction Build sustainable relationships of trust through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Meet personal/team sales targets and call handling quotas Handle complaints, provide appropriate solutions and alternatives within the time limits Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Go the extra mile to engage customers Resolve customer complaints via phone and/or email Use service center telephones to reach out to customers and verify account information Greet customers warmly and ascertain problem or reason for calling Advise on company information Place or cancel orders Answer questions about Daylight services with accuracy and courtesy Act as the company gatekeeper Inform customer of deals and promotions Utilize computer technology to handle high call volumes Work with customer service manager to ensure proper customer service is being delivered Close out or open call records Compile reports on overall customer satisfaction Read from scripts Handle changes in policies or renewalsSUPERVISORY RESPONSIBILITIES- NoneQUALIFICATIONS- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.EDUCATION and/or EXPERIENCE High school diploma, general education degree or equivalent.LANGUAGE SKILLS -Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.MATHEMATICAL SKILLS- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.REASONING ABILITY- Apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. Must possess analytical skills and ability to think quickly.OTHER SKILLS/QUALIFICATIONS- Computer literate, PC and mainframe; working knowledge of MS Word and Excel. Must be able to type. Ten-key required. Effective time management skills. Achievement oriented/goal directed.PHYSICAL DEMANDS- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This is largely a sedentary role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.WORK ENVIRONMENT- The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. This job operated in an office setting, sharing a large room with co-workers. Fast paced environment with a high volume of inbound calls and emails. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Daylight Transport is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, among other things, or status as a qualified individual with disability.Job Type: Part-timePay: From $19.00 per hourSchedule:Evening shiftMonday to FridayNight shiftApplication Question(s):This is a evening part time shift from 1pm to 7pm Monday thru Friday. Are you ok with this?Education:High school or equivalent (Preferred)Experience:Customer Service: 1 year (Preferred)Computer skills: 1 year (Preferred)Warehouse: 1 year (Preferred)Language:Spanish (Preferred)Work Location:One locationWork Remotely:NoWork Location: One location

Keywords: Daylight Transport, LLC, Tuscaloosa , Service Center CSR Part Time 2nd Shift- LTL Industry, Other , Catherine, Alabama

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