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Customer Service Representative

Location: Northport
Posted on: January 9, 2022

Job Description:

Located in Northport, AL Salary: $15/hr and up We are currently recruiting for a FULL TIME, PERMANENT Customer Service Representative for a company located in the Tuscaloosa, AL area! Pay is between $12-$15 per hour! Responsibilities Manage large amounts of incoming calls Identify and assess customers' needs to achieve satisfaction Build sustainable relationships of trust through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Requirements Proven customer support experience or experience as a client service representative At least 1 year of customer service experience in a call center setting Strong phone contact handling skills and active listening Customer orientation and ability to adapt/respond to different types of characters Excellent communication and presentation skills Ability to multi-task, prioritize, and manage time effectively Express Office: Tuscaloosa 2818 Lurleen B Wallace BoulevardNorthport, AL 35476

Keywords: EXPRESS EMPLOYMENT PROFESSIONALS, Tuscaloosa , Customer Service Representative, Other , Northport, Alabama

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