Company: Encore Rehabilitation
Posted on: June 22, 2022
Front Office/Receptionist Job Description/Summary PRIMARY
FUNCTION The Receptionist is a non-licensed worker who has
completed an on-the-job training program. The primary function of
the Receptionist is to perform office-related duties. RESPONSIBLE
FOR Performing general clerical duties as well as daily patient
charges and assisting with maintaining the efficient operation of
the facility. SPECIAL DEMANDS Must be able to accept responsibility
and respect authority. Must demonstrate good judgement and common
sense. Willingness to work under pressure. Must be able to accept
constructive criticism. Must be able to hold in confidence medical
records of all patients. Must be able to work with individuals of
all ages. QUALIFICATIONS EDUCATION: Must have completed the twelfth
grade level of school. EXPERIENCE: Background of
secretary/receptionist work. PRIMARY DUTIES * Coordinates and
schedules patients' appointments.
* Maintains all aspects of patient medical records, including
scheduling 30-day re-evaluations and re-certifications for
* Records daily patient charges and assists with deposit.
* Tracking and collection of patient's deductibles and
* Performs general receptionist/secretarial duties such as
answering phone, phone messages, filing, etc.
* Processes all dictation, copies and forwards to referring doctor
to include Medicare recerts.
* Any other duties as assigned by the Office Manager/ Clinical
Director. RECEPTIONIST DUTIES * ANSWERING PHONE: Answer phone
before third ring using a pleasant voice state "Good
Morning/Afternoon, company name and who is speaking". If the person
calling is trying to reach someone who is not available, always
offer to take a message.
* NEW PATIENT: When new patients call to schedule appointments they
should be given an appointment within 24-48 hours, if possible.
Obtain patient's name, phone number, diagnosis, referring doctor,
frequency and duration as stated on prescription and insurance
information. Use new patient referral sheets to log this
information. Call insurance company for verification of insurance,
percentage of coverage for rehab services, deductible information
and if this has been met and precert rehab services if required. If
patient is workman's comp, then prior authorization for frequency
and duration must be done prior to patient's first appointment.
Fill out workman's comp authorization form, be sure and obtain a
(employer's name, file or claim number, address) mail claims and
length of authorization. Pre-cert workman's comp if indicated by
adjuster and log precert information on bottom of workman's comp
authorization form so future authorization will be easily noted to
* CHECKING IN PATIENTS: Greet patients upon arrival and provide
them with a sign in sheet. Always use patient's name when
addressing them, if possible. Provide new patients with patient
information sheet and either financial or workman's comp
information sheet. Obtain rehab prescription and copy of insurance
cards. Make patient's chart according to instructions in PATIENT
CHARTS. Make up charge ticket for therapist inputting patient's
name, date and therapist initials. Notify appropriate office
personnel that patient is ready to be brought back for
* CHECKING OUT PATIENTS: have designated office personnel discuss
patient's account, insurance coverage and inform them of their
ESTIMATED portion of their bill. Set up payment schedule and have
patient sign appropriate promissory note if applicable. Collect
patient's co-payment daily. Schedule patient for next
* SCHEDULING PATIENTS: Schedule patients on a weekly/daily basis
for their appointment times, trying to accommodate work schedules
when necessary. Inform patient if they require specific appointment
times to schedule their appointments early for the coming week.
When scheduling patient for the next weeks appointments, ask if
they have a return appointment with their physician and write
'Letter to Doctor" above their name on appointment book prior to
Keywords: Encore Rehabilitation, Tuscaloosa , Clerical, Other , Tuscaloosa, Alabama
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