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Client Services Analyst Senior

Company: Policy Processing Systems Technology Corporation
Location: Tuscaloosa
Posted on: June 21, 2022

Job Description:

Job Summary:The Client Services Analyst acts as the primary point of contact for clients, providing daily support to the clients' software system. Position will work with multiple clients, and is responsible for overall client relationships. She/he manages accounts and provides Level 1 support to our clients in the areas of build/patch management, and defect management.Job Description:Provides client support serving as first point of contact between client and Insuresoft.Builds trusting relationships with both internal and external clients.Possesses client specific knowledge; understands the client's goals, priorities, and objectives; and manages client expectations accordingly.Ensures tickets are ready for analysis or development (Definition of Ready).Coordinates resolutions of tasks.Manages scope definition, and delivery of builds, patches, live data fixes.Performs account management duties such as status reports, recaps, and scorecards for their respective client.Collaborates with other teams to ensure proper support for the client's goals and priorities.Participates in the planning, preparation and execution of implementation project plans.Relies on pre-established guidelines and prior experience to perform the functions of the job within multiple types of clients and LOBs.Triage defects by performing initial troubleshooting and potential resolution.May work with Account Manager at the co-op level to assist with the management of client accounts that cross multiple co-op member companies.Serves as a mentor to other Client Services Analysts. Assists in training/onboarding of new hiresParticipates and contributes to internal projects.Shares ideas and feedback to make the team more efficient.Reviews monthly ISTime of accounts for accuracy.Performs other duties as assigned.Worker Type:Number of Openings:0

Keywords: Policy Processing Systems Technology Corporation, Tuscaloosa , Client Services Analyst Senior, Professions , Tuscaloosa, Alabama

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