Network Support Technician (Entry / Experienced Level Professional)

Company: Michelin North America
Location: Tuscaloosa
Posted on: March 9, 2023

Job Description:

Network Support Technician (Entry / Experienced Level Professional)Michelin, the Worldwide leader in Tires, is hiring!- - - - - - - - - - - -The Network Support Technician works with a team of other technicians to support the network and office automation areas of the facility and provides technical assistance to the users of these systems.Responsibilities:- Resolve when possible, more sophisticated problems in the user, system, network and office automation domains- When needed, transfer the unresolved problems to the specialized teams and coordinate their process when assisting in problem resolution- Collect and express the IT needs of the site users and provide support in these areas- Be part of a team that provides site assistance for local operations and improvements- Ensure PC refresh for users- Contribute to the IT safety of the site- Resolve incidents and problems that occur on the site in accordance with defined procedures and in collaboration with the different stake holders- Implement improvements after problem solving and ensure they are collected and used in future processes- Follow up on support requests in system. Ensure they are tracked and submitted to customers within deadlines- Requests for service delivery (hardware/software/right for system access) are processed or transmitted to support teams; asset management information is up to date, hardware and services implementation are in accordance with IS engagements- Ensure security rules are applied- Provide support for deployment projects within the facilityRequirements:- Associates degree with a focus on Computer Networking is preferred but equivalent experience in the tasks listed above are considered- Possess good communication skills as you will be interacting with end users frequently- Must be open to working in a plant environment- Past industrial experience is a plus- MS Office, Cisco, Checkpoint knowledge a plus- Experience with working with firewalls, connectivity, hardware**Candidates must be open to being "on call" during one week of each month to resolve issues at the facility. This responsibility is shared with other members of the support team**#LI-TN1Moving Forward Together: Apply Today!Dedicated to the improvement of sustainable mobility, Michelin designs, manufactures and sells tires for every type of vehicle, including airplanes, automobiles, bicycles, earthmovers, farm equipment, heavy-duty trucks and motorcycles.Michelin also offers a full range of innovative services and solutions that help make mobility safer, more efficient and more environmentally friendly. To create unique mobility experiences, Michelin publishes travel guides, hotel and restaurant guides, maps and road atlases.Headquartered in Greenville, S.C.,employs more than 20,000 people and operates 19 major manufacturing plants in the U.S. and Canada.Michelin is recognized as an employer of choice by the people who work here. They stay at Michelin because they have careers with a purpose at a company with a purpose. In fact, more than 97 percent of Michelin employees say they choose to move forward together with our company each year.Michelin's status as a great place to work has been validated by the leading authorities on workplace culture:* Forbeslistof "Most Diverse Place to Work"and "Best Employer for New Grads"* Fortunelist of "World Most Admired Companies"* Voted on the top 50 Employers listby the readers of Minority Engineer magazine, Women Engineer magazine andSTEM Workforce Diversity magazine.* Top Company for Women to work for in Transportation.Michelin takes an advanced approach to career development, ensuring that you will come for a job but stay for a career. More than 75 percent of our managers are promoted from within, and we offer multiple career development paths to challenge employees to grow and realize their purpose across the span of their individual careers.Apply now and start your own mobility journey with Michelin today.Total Rewards:Motivated by our Purpose - We Care about Giving People a Better Way Forward - Michelin offers our employees a comprehensive Total Rewards package with competitive well-being, health care, life insurance and retirement benefits and perks such as:* Paternity leave* Maternity leave* Tuition reimbursement* Family health care centers and fitness facilities at several company locations* Fitness membership reimbursement through a network of nationwide facilities* 529 college savings plan* A 401(k) match* Free tires based upon years of service* An Employee Assistance Program* A relocation assistance program Michelin is an equal employment opportunity employer of minorities, women, veterans and the disabled. If you need accommodation for any part of the employment process because of a disability, please contact us atThis position is not available for immigration sponsorship

Keywords: Michelin North America, Tuscaloosa , Network Support Technician (Entry / Experienced Level Professional), Professions , Tuscaloosa, Alabama