Desktop Technician
Company: Skiltrek
Location: Tuscaloosa
Posted on: May 28, 2023
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Job Description:
This individual will provide second-tier support to end-users for
PC, server, mainframe applications and hardware. The candidate will
offer support with problems that the first-tier of help desk
support is unable to resolve. The candidate may interact with
network services, software systems engineering, and/or applications
development to restore service and/or identify and correct core
problem. The candidate may simulate or recreate user problems to
resolve operating difficulties. The candidate will recommend
systems modifications to reduce user problems. The candidate will
maintain currency and high level of technical skill in field of
expertise.
Support responsibilities include software installation, and
configurations. The IT Specialist performs technical, operational,
and training support to users of personal computers either by
telephone, or on-site for PC desktop hardware and software
packages. Job duties require the technician to install and test
personal computers, printers, and other peripherals, configure
operating system, load shrink-wrap programs and other application
software programs. In this position, the candidate troubleshoots
printer, computer, and peripheral incidents, performs hardware and
software diagnostics, coordinates needed repairs, resolves computer
system problems, including coordination between users and
components of a local area network, and participates in the
evaluation of system configuration and software.
Skills:
Windows 10, Windows 7, Hardware, Desktop, Active directory,
Imaging, Troubleshooting
Current DoD 8570 IA Baseline Certification, IAT Level I (examples
include: A+ CE, Network+ CE, SSCP, CCNA-Security
certifications)
Must obtain appropriate DoD 8570 IA Computing Environment
Certification within 6 months of employment
Experience supporting Windows 7, Windows 10, and MS Office
2013.
Experience using Remedy or a similar ticketing system.
Strong analytical and follow through skills.
Strong verbal and written communications skills.
Ability to coordinate and get cooperation from multiple areas
within IT to accomplish assignments.
Ability to work well independently on defined tasks.
Ability to work well as part of a team.
About Us
Skiltrek is an award-winning IT staffing firm and the staffing
partner of choice for many leading companies across the US. At
Skiltrek, we promise you the perfect opportunity of building
technical excellence, understand business performance and nuances,
be abreast with the latest happenings in technology world and enjoy
a satisfying work life balance.
Skiltrek is committed to equal treatment and opportunity in all
aspects of recruitment, selection, and employment without regard to
gender, race, religion, national origin, ethnicity, disability,
gender identity/expression, sexual orientation, veteran or military
status, or any other category protected under the law. Skiltrek is
an equal opportunity employer; committed to a community of
inclusion, and an environment free from discrimination, harassment,
and retaliation.
Keywords: Skiltrek, Tuscaloosa , Desktop Technician, Professions , Tuscaloosa, Alabama
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