Help Desk Technician
Company: PPM Consultants, Inc
Location: Birmingham
Posted on: May 4, 2024
Job Description:
Job Title Help Desk Technician Job Type Full-time Career Level
Mid Level Education Bachelor's Degree Location Birmingham -
Birmingham, AL 35210 US (Primary) Category Information Technology
Job Description Job Brief We are looking for a Help desk technician
to provide fast and useful technical assistance on computer
systems. You will answer queries on basic technical issues and
offer advice to solve them.An excellent Help desk technician must
have good technical knowledge and be able to communicate
effectively to understand the problem and explain its solution.
They must also be customer-oriented and patient to deal with
difficult customers.Responsibilities The responsibilities for this
position include the following:
- Serve as the first point of contact for employees seeking
technical assistance thru the ticketing system
- Perform remote troubleshooting through diagnostic techniques
and pertinent questions
- Determine the best solution based on the issue and details
provided by customers
- Walk the customer through the problem-solving process
- Direct unresolved issues to the next level of support
personnel
- Provide accurate information on IT products or services
- Record events and problems and their resolution in the ticket
system
- Perform PC staging and deployment for new employees.
- Assist in documenting IT infrastructure and processes.
- Pass on any feedback or suggestions by customers to the IT
Director
- Identify and suggest possible improvements on procedures Job
Requirements Competencies and Qualities Qualified candidates must
have the following competencies and qualities:
- Able to understand the perspective of the end user in all
support interactions
- Able to multi-task and work in a fast-paced, deadline-driven
environment
- Makes effective use of time and complete tasks efficiently and
on time
- Excellent follow-up skills and initiative to ensure support
requests are resolved in a timely manner
- Able to interact with employees at all levels
- Able to adapt and learn quickly when technology or processes
change
- Resourceful and creative problem solver
- Attentive to details
- Strong analytical, numerical, and reasoning abilities
- Self-starter and self-directed while able to collaborate
effectively within a team, as well as follow company policies,
processes, and proceduresEducation, Experience, and Certifications
- Bachelor's degree in information technology or related field of
study, or commensurate job experience
- Help Desk experience or commensurate experience assisting end
users with IT usage and troubleshooting
- Experience with the following:
- System hardware, software, and operating systems
- Cloud solutions such as Microsoft 365
- Active Directory and Group Policy administration
- Microsoft office applicationsPI75b10ca5550c-31181-34237882
Keywords: PPM Consultants, Inc, Tuscaloosa , Help Desk Technician, Professions , Birmingham, Alabama
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