PART - TIME LEASING CONSULTANT
Company: University Partners
Location: Tuscaloosa
Posted on: September 29, 2024
Job Description:
JOB PURPOSE:
Each Leasing Consultant has primary marketing responsibility as it
pertains to interfacing with prospective residents at the
community, handling day-to-day issues with current residents, and
coordinating the renewals of existing leases. In this position,
Leasing Consultants are the community's most important personnel as
they can determine how well a community does in a very competitive
marketplace. Specific training for Leasing Consultants centers on
Fair Housing, closing techniques, and overcoming objections.
PRIMARY DUTIES & RESPONSIBILITIES:
Will always include those specifically assigned by the immediate
supervisor.
- Provide excellent service to all residents, prospects, and
visitors to the community.
- Effectively lease apartments in accordance with occupancy
goals.
- Follow Fair Housing Standards in all dealings with prospects
and residents.
- Conduct outside marketing under the direction of the Assistant
Manager and the Community Manager.
- Conduct the application review for each lease including credit
and income verifications and background checks.
- Complete lease paperwork and files for each resident to include
the lease, all addendums and other proper documentation and
signatures.
- Ensure the condition of leased apartments prior to move-in,
including a final inspection.
- Follow up with residents throughout their lease terms, promote
the annual renewal campaign for the community, manage lease
renewals and complete lease documents.
- Complete all tasks necessary to successfully operate the
leasing office. Specific Responsibilities:
Daily/Weekly:
- Daily Opening and Closing Procedures: Perform a daily marketing
inspection, including the check of the model, the condition of the
leasing path, and amenities areas. Pick up trash while carrying a
trash bag and sparkle kit.
- Answer all phone calls, emails, and voicemails that come in
throughout the day.
- Signage Inspection: Inspect bootlegs, banners, balloons, and
brochures.
- Leasing Office/Clubroom Appearance: Vacuum and clean clubroom
as needed, if not performed by housekeeper.
- Refreshments: Prepare cookies or restock candy, beverages, and
coffee each morning. Notify Community Manager when supplies are
needed.
- Leasing: Greet prospects and show apartments and coordinate the
leasing process. Review applications from applicants and provide
information to Assistant Community Manager for verification.
- Leads: Maintain Guest Cards and maintain leasing notebook.
Follow-up on all traffic with a Thank You email the same day as
their visit and a phone call within 24 hours of their visit. Review
all Leads on a weekly basis and ensure that they are complete with
notes on follow-up communication.
- Applications: Enter prospect information into Entrata as
directed by Assistant Community Manager. Follow up with applicant
to retrieve any incomplete information.
- Lease Files: Once Lease file is complete and all signatures
have been provided, ensure that a completed lease file is forwarded
to Assistant Community Manager for review and approval. Once
approved, send a copy to resident and file lease properly.
- Work Orders: In conjunction with Maintenance Team, enter work
orders into Entrata. Provide a follow-up call if work cannot be
completed within 24 hours. File work orders. Notify Community
Manager of problems.
- Renewals: complete renewal effort tasks as necessary.
Monthly/On-Going:
- Leads: Archive inactive Leads. Ensure Leads and Applicants in
Entrata are up to date.
- Outside Marketing: Conduct outside marketing under the
direction of the Assistant Manager and Community Manager.
- Audit: Complete audits of lease files and Entrata data as
instructed by the Assistant Manager and Community Manager.
- Market Knowledge: Stay up to date with competitor rental rates,
features, and specials to effectively overcome objections while
marketing apartments to prospective residents. TURN:
- Roommate Matching: Assist Assistant Community Manager with
roommate matching processes and communication.
- Move-In Communication: Communicate to Assistant Manager and to
the Maintenance Supervisor any resident requests or issues during
the Turn process.
- Move-In Process: Coordinate Move-In process with new residents.
In addition to completing lease packet at time of move-in:
- Enter gate codes, distribute parking decals.
- Obtain utility hook-up verification from resident (or no mail
key).
- Forward Water submetering hook-up sheet to Assistant Community
Manager for processing (if property submeters).
- Confirm Resident Contact Information & Demographics in Entrata
QUALIFICATIONS:
- Professional and enthusiastic demeanor resulting from sales,
leasing, marketing, and customer service experience.
- Able to demonstrate a positive attitude and to enthusiastically
and effectively communicate the benefits of the apartment community
to prospective students, their parents, and University personnel.
- Excellent customer service, sales, and negotiation skills.
- Good communication and listening skills.
- Able to speak effectively before groups of customers or
employees of organization.
- Able to read and understand lease documents.
- Able to be an effective team player and interact well with
others.
- Organized and detail oriented.
- Patient, even-tempered and works well under pressure.
- Able to read and interpret documents such as safety rules,
legal correspondence, and procedure manuals.
- Able to write routine reports and correspondence.
- Able to add, subtract, multiply, and divide in all units of
measure, using whole numbers, common fractions, and decimals. Able
to compute rate, ratio, percentage, discounts, and pro-rations.
- Able to apply common sense understanding to carry out
instructions furnished in written, oral, or diagram form.
- Effective time management skills.
- Able to maintain confidentiality.
- Able to follow directions from a supervisor.
- Able to understand and follow posted work rules and procedures.
- Able to accept constructive criticism.
- Able to work weekends or overtime as job requires. EDUCATION
AND EXPERIENCE REQUIREMENTS:
- Bachelor's Degree preferred; or High School diploma or General
Education Degree (GED); or one to three months related experience
and/or training; or equivalent combination of education and
experience. OTHER AND/OR PREFERRED EDUCATION/EXPERIENCE:
- Knowledgeable in Microsoft Word and Excel.
- Knowledge in Entrata preferred. CERTIFICATES, LICENSES,
REGISTRATIONS:
- None
JOB PERFORMANCE AND SUCCESS FACTOR REQUIREMENTS: (These are the
quantitative and qualitative measures that this role will be
evaluated and held accountable for).
Cooperation, Influence, Teamwork & Business Relationships - 25%
--- Collaboration & Teamwork - 20%
--- Cooperation - 20%
--- Customer Service - 20%
--- Influence - 20%
--- Internal/External Relationships - 20%
Decision Making/Initiative - 25%
--- Analytical & Problem Solving - 16.67%
--- Decisive - 16.67%
--- Practical Judgment - 16.67%
--- Action-Oriented - 16.67%
--- Confidence & Risk Taking - 16.67%
--- Effort & Self Development - 16.67%
Job Knowledge and/or Job Specific Skills - 25%
--- Job Knowledge - 16.67%
--- Multi-Tasking - 16.67%
--- Reporting - 16.67%
--- Work Quality- 16.67%
--- Work Quantity - 16.67%
--- Creativity & Productivity - 16.67%
Professional/Technical/Communication Skills - 25%
--- Ethics & Values - 14.29%
--- Integrity - 14.29%
--- Perseverance& Determination - 14.29%
--- Reliability & Punctuality - 14.29%
--- Time Management - 14.29%
--- Approachability & Composure - 14.29%
--- Verbal & Written Communication - 14.29%
WORKING ENVIRONMENT AND PHYSICAL DEMANDS:
Check (---) one or more of the following that best describes the
environment and types of exposures of the job:
X Office environment X Outdoors environment
_ Mechanical facility X Changing weather conditions
_ Toxic or caustic chemicals _ Odors or fumes
_ Electrical current _ Loud machine/Equipment noise
_Above ground level _ Confining spaces
Physical Demands:
Over 2/3 Time
Between 1/3 and 2/3
Under 1/3
Walking
X
Sitting
X
Standing
X
Climb or balance
X
Lifting under 10 lbs.
X
Lifting over 10 lbs.
X
Reach with hands & arms
X
Stoop, kneel, crouch or crawl
X
Talk or hear X
Travel Outside the area
X
SUPERVISORY RESPONSIBILITY:
Does this job have supervisory responsibilities? No
Keywords: University Partners, Tuscaloosa , PART - TIME LEASING CONSULTANT, Professions , Tuscaloosa, Alabama
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