IT Systems Technician
Location: Montgomery
Posted on: June 23, 2025
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Job Description:
Position Title: IT Systems Technician Work Location Address:
Montgomery, AL, 36104 Duration: 6-month contract with potential to
go long term Position Description Serve as the 1st Point of Contact
for clients and customers at Department of Finance Perform general
troubleshooting with customer via phone contact Document
client/customer issues and requests, troubleshooting steps, and
resolutions via ServiceNow ticketing system Route unresolved
tickets to appropriate Tier 2 staff Follow-up and update
clients/customers and internal teams as appropriate Follow, review,
and update all Service Desk procedures. Limited systems
administration work Diagnose and resolve problems using documented
procedures and checklists in the performance of most
responsibilities. Resolve, escalate and track customer service
tickets through to resolution Skills Required 1 year Service/Help
Desk experience General knowledge of troubleshooting and Tier 1
application support Great customer service skills Excellent
communication skills both written and verbal Proficient with MS
Office Word and Excel - Demonstrated ability to produce and edit
documentation: (e.g. wireframes/ mockups/ prototypes/ report design
etc.) Strong analytical skills with the ability to collect,
organize, analyze, and disseminate significant amount of
information with attention to detail and accuracy Ability to take
initiative, prioritize duties, problem solve, work independently
and within a team environment, pay close attention to detail, meet
deadlines, do appropriate follow-up Skills Preferred
Preferred/Bonus: Knowledge of Ivalua Procurement application
Knowledge of CGI Advantage application Knowledge of CGI HRM
application Experience with support or configuring ERP style
applications Two years of experience in troubleshooting and
installing business and/or Government applications software
Experience Required 1 year Service/Help Desk experience 1 year
knowledge of troubleshooting and Tier 1 application support
Education Required High school diploma with 1 year troubleshooting
software (IT Tech) Preferred 1 year of credit from an accredited
college or technical school in the field of Information Systems
Keywords: , Tuscaloosa , IT Systems Technician, IT / Software / Systems , Montgomery, Alabama
